Question 1

How do I download my files?

Accepted Answer

You'll receive an email receipt with a link, and every file is also available anytime from your account under Downloads.

Question 2

Can I use Lumora products commercially?

Accepted Answer

Yes. Our standard license covers personal and most commercial use. See our License page for details on client work and reselling.

Question 3

Do you offer refunds?

Accepted Answer

Yes — digital orders can be refunded within 14 days if a file is faulty or misrepresented. See our Refund page for full terms.

Question 4

Which currencies do you support?

Accepted Answer

You'll see prices in your local currency at checkout. All orders are billed in USD.

Question 5

Do you offer bundles or discounts?

Accepted Answer

We publish bundles a few times a year, and every subscriber to the journal gets a small welcome discount.

Question 6

How often do you publish new work?

Accepted Answer

Slowly. Usually one or two new pieces every two weeks. Sign up to the journal to hear about drops first.

Common questions, calmly answered.